Ordering Info

Pricing & Terms:

Current pricing is available by calling (800)455-0644(USA), (858)455-0643(abroad); via fax at (858)455-0703, or e-mail at sales@vp-scientific.com. Domestic purchases are subject to a minimum $15.00 handling fee. International purchases require payment of a $25.00 handling fee.

We Accept All Major Credit Cards

 

Minimum Orders:

Only orders with a $50.00/USD minimum will be accepted. 

 

Domestic Orders:

Payment terms of Net 30 days will be accepted for domestic organizations with established credit. To establish credit, please provide a credit reference sheet to include a minimum of three business references. If you have not yet established credit, we do accept credit card or prepayment as payment options.

Shipments are FOB San Diego; shipping charges are prepaid and added to the invoice. Shipments are sent UPS unless otherwise requested. Federal Express or other carriers are available but require payment of additional handling fees.

Business Hours: 9:00am - 5:00pm PDT

 

International Orders:

Orders are shipped direct to our overseas customers. Prepayment in US Dollars is required for International orders. Please FAX or email the items you would like: shipping/handling charges (UPS Expedited) will be calculated and provided on a Proforma Invoice for your prepayment. Payment is accepted by credit card, by sending us a check in US dollars, or by wiring the money directly to our bank. Please contact us for bank details. Payments made by wire transfer are subject to an additional $25.00 fee. Foreign credit card payments are subject to a 2.5% International Credit Card Assessment fee calculated on the total amount of your order.

Shipments are sent UPS Expedited unless otherwise requested and generally arrive within 5 working days. All shipments are FOB San Diego, CA. Shipments can be sent collect using your preferred carrier account number however handling fees still apply.

 

Submitting an Order:

You can e-mail or fax your Purchase Order or fill out our order form to place an order. You will receive a confirmation once your order has been processed. If your order is e-mailed, please do not include any credit card information. Please call in to submit your payment information.

Email to: orders@vp-scientific.com

Fax to: (858)455-0703

Application for Credit/Net Terms:

We offer credit/net terms to US and Canadian customers. Click here to apply!

Shipping Damage:

All of our domestic and international shipments are insured for the price of the products. If you receive damaged products from us, you must report it to the shipping company and V&P within 48 hours to receive reimbursement. 

For UPS damage claims call:

domestic (800) 742-5877, foreign (800) 782-7892


For Fedex damage claims call:
domestic:(800)463-3339, foreign (866) 477-7532


For V&P Scientific call:
domestic (800) 455-0644, foreign (858) 455-0643


Please save the damaged shipping boxes for the shipping company's insurance officer to inspect and when appropriate, document damage with photographs

Warranty:

  • All V&P Products are guaranteed against defects of manufacture for a period of one year.
  • Do not attempt to disassemble, modify, or open any product without the approval of V&P Scientific, Inc.  Evidence of any attempts to open and/or modify our product, including any peeling, puncturing, or removal of any labels will void V&P Scientific, Inc. warranty.
  • Pins for pin tools and replicators
    • At the time of shipment to you, we certify that the pins have been validated to the standards of the V&P Scientific Inc. Quality Control Department.  Validation includes thorough cleaning, testing using a FITC assay with the resulting CV listed on an attached Pin Validation Test Results sheet, and a visual inspection.  V&P also certifies that the pins are in new and pristine condition at the time of shipment.
      If pins are returned due to poor performance resulting from action by the customer, such as improper or inadequate cleaning, physical damage or other misuse, a charge for pin cleaning and/or replacement will be necessary.


Distributors:

United Kingdom:

Web Scientific Limited

Radway Green Venture Park

Crewe CW2 5PR

United Kingdom

Ph: 44(0)1270 875172

Fax: 44(0)1270 878186

E-mail: info@webscientific.co.uk

Website: www.webscientific.co.uk

Facebook: https://www.facebook.com/WebScientific

Contact person: Anne Johnson


Japan:

Sowa Trading Company, Inc.

Segi Building, 7-1, 1-Chome Iwamoto-cho

Chiyoda-ku, Tokyo 101-0032, Japan

Ph: 81-3-3862-2700

Fax: 81-3-3862-6300

E-mail: sowat@attglobal.net

Contact person: Susumu Kuwashima